What is Aggressive Live Chat Prompts?

The concept of Aggressive Live Chat Prompts emerged as businesses sought more proactive ways to engage with their online visitors or app users.

By introducing an interactive element, businesses found they could rectify customer confusions in real-time and particularly during the onboarding process. Initially, these prompts were static, but the introduction of advanced platforms like Intercom revolutionized the application of this tool, allowing businesses to set custom rules for when and how these prompts are triggered.

Aggressive Live Chat Prompts refer to those automated messages that reach out to your website or app visitors in a proactive manner. These prompts could be rules-based or triggered based on specific user behavior—for example, after a set number of interactions with your website or app, or if the users have been inactive for a certain period. This tactic is particularly beneficial for user retention, as it provides a direct line of communication to resolve any queries, concerns, or confusions during onboarding, thereby improving the user's engagement and overall experience.

Examples of Aggressive Live Chat Prompts

1. An e-commerce website could set up a live chat prompt to appear when a user continually navigates between the same few product pages, offering help with product queries or decision-making.
2. An online training platform could trigger a prompt after a user hasn't logged in for a set period or struggles with progressing through the initial stages of a course—this could be a nudge to get them re-engaged with the platform.
3. A digital banking app could use the prompts to welcome new users onboard, offering assistance with account setup and getting started.
4. Business software could prompt a chat when a user spends more time than average on particular features, indicating potential confusion or trouble.
5. A blogging platform might use an aggressive live chat prompt to remind inactive users about new features or updates.

Marketing Tactics Similar to Aggressive Live Chat Prompts

1. Retargeting Ads: Like aggressive live chat prompts, retargeting ads also aim to re-engage users who have shown interest or engaged in some way with your site or app.
2. Email Marketing Automation: Automated emails can also be programmed to follow user behavior rules, similar to live chat prompts, such as sending reminders to inactive users or follow-ups after specific actions.
3. Push Notifications: These serve a similar function by proactively reaching out to users, typically, however, through mobile devices rather than via the site or app.
4. On-site Surveys: These aim to gather direct feedback from users, also helping to engage users and solve any problems they may have.

Link to this page

If you share this content in your blog post or email newsletter, you can use the tool below to quickly copy and paste the link.